Usage And Value Of ICT In A Daily Operations Of A Travel Company

Question: Discuss about the Usage And Value Of ICT In A Daily Operations Of A Travel Company. Answer: Usage and value of ICT in a travel company Development in the field of ICT (information communications technology) has deeply impacted the way tourism or travel businesses organizations performed their different activities and operations. If we consider the reservations or bookings by a tours and travels company, the computerised reservation systems have made it easy to store and retrieve the customer informations for making the reservations. Use of flight tracking system in order to stream line processes: This type of ICT technology is used by the travel organizations to manage as well as monitor the travel details of the specific tour package softwares like RadarBox24, Plane Finder, Flight Stats.com are useful in tracing the schedules and details. On the other hand, the use of different tools like dynamic packaging is used by the organizations in order to provide the freedom to the customers to develop a self-made package other than the predetermined packages. Use of the biometric passport is also used by the travel organizations for the identification of the traveller through the containing biometric information of a specific traveller (Standing, Tang-Taye Boyer, 2014). GDS (Global Distribution System) is another technology that makes the operations of a travel agency much easier (Neuhofer, Buhalis Ladkin 2014). GDS is helpful in forming a linkage between the different service providers with the company in the travel industry, for example, aircrafts, car rental organizations and empowering automated transactions between both the parties. Using the latest and improved ICT tools the travel companies can upgrade the level of collaboration between the travel organization and different service providers in the industry; pre-planning with specific service providers (hotel booking, car rental) no longer essential for the companies; The Web is helpful for the organizations to distinguish choices, empowering holiday packages to be developed; Us of the new technologies provides the organization better negotiation power for the services to be bought or collaborated with service providers and customization of those services. References Neuhofer, B., Buhalis, D., Ladkin, A. (2014). A typology of technology?enhanced tourism experiences. International Journal of Tourism Research, 16(4), 340-350. Standing, C., Tang-Taye, J. P., Boyer, M. (2014). The impact of the Internet in travel and tourism: A research review 20012010.Journal of Travel Tourism Marketing,31(1), 82-113. Xiang, Z., Magnini, V. P., Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244-249.